Account and data deletion
For the Zavobank app (com.zavobank.app), website and testing programme. Google Play developer: Melhem.
Request deletion without the app
Email [email protected] with subject Zavobank account and data deletion. Send from the email you used where possible. Identify the account or access request you want deleted. You can also request deletion of particular personal information without asking to close the whole account.
Do not email passwords, one-time codes, payment-card details or identity-document copies. We may request proportionate verification that you control the relevant account.
What happens next
We review and respond within the applicable legal timeframe, normally one month for GDPR requests. We delete the account and associated personal information under our control that is no longer needed. If a legal, security or dispute-related obligation requires limited retention, we explain the relevant categories, reason and applicable retention period in our response. Data held by an independent provider may require a request to that provider; we will identify the relevant route when applicable.
Local demonstration data
Example balances and transactions in local demo mode are simulated. Clear the app's storage or uninstall it to remove local settings and demo-session information. Signing out clears app-held session information. Uninstalling does not delete information already sent to our servers or support email; contact us to request that deletion.
Updated 26 October 2026.